First select the station where you want to start the rental process in the map view of the smartphone app. Select the Pedelec you want to rent. In the overview, you can see the respective battery charge status. By confirming the rental via the booking button in the smartphone app, you also confirm the unlocking of the Pedelec. The LED lights at the station then start to flash green. At this point, the running time begins so that you can pull the Pedelec out of the station and start riding.
If the LED lights flash red, please follow the instructions in the app.
Drive to any station with a free slot and push the Pedelec into it. Free slots are indicated by green LED lights. As soon as the Pedelec has been recognised by the station, the LED lights at the station flash green. The bike lock then closes automatically.
Confirm the return in the app. Only after successful return confirmation is the booking ended and the LED lights stop flashing. If no successful return confirmation is received, the booking continues. If the LED lights flash red, the return has failed. In this case, please follow the instructions in the app.
The secure lock must be checked by the user 15 seconds after the return by pulling on the Pedelec.
If there is no free locking unit available at the scheduled return station, you must complete the ride at another return station with a free, working locking unit. If a bike is parked in front of or next to a station because all locking units are occupied, the rental process will continue to be charged.
The successful return by pushing in the e-bike, closing the bike lock and the return confirmation in the smartphone app are indicated by a green flashing of the corresponding LED lights and a confirmation in the smartphone app.
A different signal from the LED lights, in particular a red flashing or the absence of a signal, means that the return attempt was not successful and the rental process is continuing. In this case, the instructions in the smartphone app must be followed.
Blue: E-bike is reserved.
Green: Locking unit or e-bike is free.
Green flashing when borrowing: E-bike can be taken out.
Green flashing when returning: E-bike has been returned successfully.
Red flashing when borrowing: A problem has occurred. Please follow the instructions in the app.
Red flashing during return: The return attempt was not successful and the rental process is continuing. Follow the instructions in the app.
Colourless: Locking unit is deactivated and cannot be used when returning the vehicle.
In the smartphone app you will find a map overview that shows each individual station with the respective number of Pedelecs. You also have the option of viewing the current charging status before the start of the rental. Based on this information, you can estimate the possible range.
Before the start of the rental, it is possible to reserve an Pedelec up to 15 minutes in advance via the smartphone app. To do this, click on the station where you want to start the rental process and select an Pedelec. Then confirm the reservation.
The Pedelecs are equipped with locks through which they can also be secured outside the stations for a stopover. Both locking and unlocking is done exclusively via the smartphone app. However, using the lock outside a station does not terminate the chargeable use.
We currently offer the basic tariff. The first 30 minutes of your journey are charged at 1.99€. Each additional minute costs €0.09.
No. The distance is not counted from the time of collection. Only the time between the time of collection and the time of return is counted.
The valid prices of a single journey or the tariff options can be found in the respective valid price list. You can find this as an attachment in our General Terms and Conditions.
If automatic renewal is activated, a tariff option is automatically extended by the booked term. You can deactivate the automatic extension at any time. However, it must be deactivated at the latest before the expiry of the booked tariff option if you do not wish to make a new booking and thus cancel the tariff option.